The corporate world is filled with men and women who have worked hard to reach upper level management. They're intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle — and as executive coach Marshall Goldsmith shows in this book, subtle nuances make all the difference. These are small transactional flaws performed by one person against another that, using Goldsmith's straightforward, jargonfree advice, are easy behaviors to change.